A new experience for customers and suppliers

Our client faced the challenge of unifying the after-sales experience and order management for its e-commerce operations in Chile, with the goal of evolving and expanding the solution to other countries where the company operates. It also sought to provide a self-service portal that would give customers real-time access to information about their purchases and deliveries.

In addition, the company aimed to grow its marketplace and needed a solution to manage the distribution of products and services offered by the businesses operating on its platform.

Working closely with the client's teams, we designed and developed an application that harmonizes the internal systems of each business unit through an adaptable interface tailored to the specific needs of each line of business.

We adopted an agile, collaborative approach by establishing a multidisciplinary delivery team that evolved and scaled according to the client's needs. Beyond providing technical expertise, we also contributed to project planning by defining an effective delivery methodology and fostering the professional growth of the team.

To support the client's vision of using modern technologies and enabling seamless integrations, we built the solution on a modular architecture using REST APIs, Node.js, React for the frontend, and MySQL as the database. This approach provides the flexibility, scalability, and adaptability required to meet future business demands.